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Privacy Policy

Who We Are

CP Mortgages & Protection provides mortgage and protection advice tailored to individual needs. For data protection purposes, we are the Data Controller of the personal information you provide to us.

How Long We Keep Your Data

We keep your personal information only as long as necessary for the purposes it was collected, and in line with legal and regulatory requirements. Typically, this means retaining records for at least six years after the end of a business relationship.

Security 

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or loss.

Cookies and Website Use

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser.

 

What Information We Collect

We may collect and process the following types of personal data:

  • Name, address, and contact details (phone, email, postal address)

  • Date of birth, nationality, and identification documents

  • Employment and financial information (income, savings, credit history)

  • Details about your property and mortgage needs

  • Information about health and lifestyle (for protection insurance advice)

  • Communication records, including emails, forms, and correspondence

How We Use Your Information

We will only use your personal data when it is lawful to do so. Common purposes include:

  • Providing mortgage and protection advice

  • Processing applications with lenders and insurers

  • Carrying out identity and credit checks

  • Communicating with you about your enquiry or application

  • Meeting legal and regulatory requirements

  • Improving our services and website

Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

  • Consent – when you agree to us contacting you for marketing purposes.

  • Contract – when processing is necessary to provide advice or services you request.

  • Legal obligation – to meet compliance and regulatory requirements.

  • Legitimate interests – for business operations such as record keeping and service improvement.

Who We Share Your Data With

We may share your information with:

  • Mortgage lenders and insurance providers (to process applications)

  • Credit reference agencies and identity verification providers

  • Regulators, auditors, or legal authorities (where required by law)

  • Trusted third-party service providers (such as IT and compliance support)

We will never sell your personal data to third parties.

Your Rights

Under data protection law, you have the right to:

  • Access a copy of your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (where legally permissible)

  • Restrict or object to how we process your data

  • Request transfer of your data to another provider

  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

CP Mortgages & Protection
Email: info@craigpottermortgages.com
Phone: 07876 224085
Address: Marshalls Cross Rd, WA9 5AS, Saint Helens

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.